PRIVACY POLICY

Who we are

The Things We Missed (“TTWM”) is made by Really Quite Something Ltd., a company registered in England, who is the data controller for the personal data described in this policy. It covers the TTWM websites and experiences: ttwm.world, the browser chapters (such as chapter1.ttwm.world) and the interactive posters (such as poster1.ttwm.world).

Really Quite Something also operates other sites and builds apps and websites for clients; those are covered by the studio’s own policy at www.reallyquite.com.

Questions, requests and complaints: studio@reallyquite.com.

What we collect, and why

Mailing list. If you sign up, we store your email address, your first name if you give it, and which of our sites or chapters you signed up from (so we know what people enjoy). We use this only to send you occasional news about TTWM. Legal basis: your consent - given by signing up, or by ticking the consent box where email is collected alongside something else (such as the chapter feedback form). Every email we send includes an unsubscribe link, and unsubscribing takes effect immediately.

Chapter feedback. If you fill in the feedback form at the end of a chapter, we store your ratings and comments so we can make the next chapter better, along with your rough country and a partially-anonymised IP address (the last part is removed) to help us prevent abuse. Giving your email there is optional and it only joins the mailing list if you tick the consent box. Legal basis: our legitimate interest in improving the game; consent for the email.

Visiting our sites. The providers that host our sites keep standard server logs - IP address, browser type, referring page, date and time - as virtually every website does. We use these only in aggregate, to keep the sites running and understand how they are used. Legal basis: our legitimate interest in operating and securing the sites.

That is the complete list. We don’t profile you, and we don’t collect anything else.

What stays on your device

The browser chapters save your progress - puzzles solved, items collected, chapters completed - using your browser’s local storage. That data never leaves your device and we can’t see it. Clearing your browser data resets your progress.

The TTWM sites set no advertising or cross-site tracking cookies. If we ever add analytics that change this, we will update this policy first.

Who we share it with

We use a small number of service providers who process data on our behalf under contract: Sender (our email provider, which stores the mailing list), Google (a private spreadsheet holding feedback submissions), and our hosting providers Cloudflare and Netlify (server logs, as above). Some of these providers process data outside the UK; where they do, transfers are covered by their standard contractual safeguards.

Beyond that, we disclose personal data only if the law requires it, or where genuinely necessary to protect the rights or safety of Really Quite Something, our players, or the public. We never rent or sell personal data. Full stop.

How long we keep it

• Mailing list: until you unsubscribe or ask us to delete you, or until we close the list.
• Feedback: for as long as it remains useful for developing TTWM; email addresses in feedback follow the mailing-list rule above.
• Server logs: kept briefly by our hosting providers on standard rolling retention, then deleted.

Your rights

Under UK data protection law you can ask us at any time to: see a copy of what we hold about you, correct it, delete it, restrict or object to how we use it, receive it in a portable format, or withdraw consent (which is what unsubscribing does). Email studio@reallyquite.com and we will sort it out - there’s no form and no fee.

If you’re not happy with how we handle something, you have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Children

TTWM is a general-audience story and our sites are not directed at children under 13. We don’t knowingly collect personal data from children; if you believe a child has given us theirs, contact us and we will delete it.

Changes to this policy

If we change this policy, we’ll change the date at the top; if a change is significant - a new kind of data, or a new use for it - we’ll say so clearly on this page before it takes effect.